Returns & Exchanges

At EZPAWN, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items to ensure a confident shopping experience. If your item is defective or not as described, we are committed to making it right through a prompt refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit your local EZPAWN store with your original sales receipt to begin the return process within 30 days of purchase.

• 2.
  Prepare the Item

  Ensure the item is in its original condition, including all packaging, manuals, accessories, and tags that were included at the time of sale.

• 3.
  Verification Inspection

  Our team will conduct a brief quality check to verify the item's condition and ensure the serial numbers match our records for security purposes.

• 4.
  Receive Your Refund

  Once approved, your refund will be processed to the original payment method, or you may choose to apply the balance toward an exchange for another item.